Bills payment system

Context

The company wants to redesign the e-bill payment interface and convert it into simple intuitive steps easily performed by users.

Challenge

The main strength of this service is the ability to pay for all types of urban amenities with a single invoice. As each type of bill requires unique data to be provided or confirmed by the user, compiling the final invoice became complex.

research

I conducted an initial UX audit and interviewed eight current users to identify the main challenges they face when trying to compose and pay their single monthly invoice. Using insights from these interviews, I created a user journey map that documents the steps and gaps in the user experience.

Interface Inventory

The second part of my research involved an interface inventory. This was to define the functional and visual patterns and reevaluate the design system components. The primary element of the payment interface were various types of invoices. My goal was to document and analyze all these types.

Visual Language

In the next phase of the redesign process, my goal was to revamp the application's visual language. Initially, the service didn't heavily prioritize visual design, resulting in a neutral color palette, typography, and overall visual approach with an emphasis on functionality over brand recognition and aesthetics.

  While I aimed to maintain the design's neutral and functional essence, I introduced recognizable visual elements and expanded the color palette to foster a more friendly and welcoming vibe.

Functional Component Design

I started designing from the invoice interface and made some explorations on the invoice cards, including the input fields, buttons, selectors, icons style, prompt and error messages.

Payment Flow

After the main payment interface was done and the component base was established, I designed the payment flow that included different types of payment options.

Scale To Desktop

The final step in my design process was to scale up the mobile experience to a desktop format.

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